 » Website Information » Subscription Information For Print and Digital Edition » Research and Reprints of Articles and Photos » Digital Edition Website Information » Edmonton Journal E-dition details and feedback » How do I retrieve my lost or forgotten password? » Is the entire paper available online? » What happens if I share my password with others? » Where can I view TV listings? » Why am I seeing old pages of edmontonjournal.com on my screen? » Browser Requirements » canada.com FAQ Subscription Information » How can I subscribe to the print edition of the Edmonton Journal? » How can I subscribe to the Digital Edition of the Edmonton Journal? » What forms of payment do you accept? » Is my credit card information secure? » Why is my credit card not working? » How do I contact the Journal's Customer Service Centre? Research and Reprints of Articles and Photos » Where can I get copies of articles previously published in the Edmonton Journal? » Do I need permission to reprint an article or photograph that has appeared in the Edmonton Journal? » Can the Edmonton Journal help me to research information about articles or photos that they have published? Website Information: edmontonjournal.com free trial details and feedback Content labeled with an  is restricted to current 7-day Edmonton Journal subscribers. Access to this expanded content, including Online Extras and our searchable 7-day archive, is a free service to Journal subscribers. 7-day subscribers must register and obtain a password. Each time you login to the Journal's website, you must enter this password.Click here to go to our Registration Page. Click here to become a print or E-dition subscriber. Click here to give us your feedback How do I retrieve my lost or forgotten password? Reset your password by going to our password change form and entering your email address. Is the entire paper available online? No. Some stories from the print edition are not posted on the website due to copyright limitations. For example, stories or information originating from Dow Jones, Reuters, AFP and Financial Times are not found on edmontonjournal.com. What happens if I share my password with others? Your password may be shared, however the system prevents any password from being used by more than 1 person at a time. If you have given your password to others and cannot login successfully, it may be that someone else has already logged in and is currently viewing the Digital Edition. Registration for the Edmonton Journal's website is free of charge for current 7-day Journal subscribers. Click here to go to our Registration Page. Where can I view TV listings? Television listings are available free on our TV Times page. Why am I seeing old pages of The Edmonton Journal Online on my screen? You may be viewing a previous day's page that was 'cached' on your hard disk. To avoid the problem, set the Preferences on you web browser such that articles are not cached. To make sure you are not viewing a cached page, click 'reload' on your browser to refresh the page. If the same page reappears, go to the Preferences section of your browser and clear the cache. Browser requirements If you are unable to log in or are having problems viewing edmontonjournal.com properly, you may be using a web browser that is not compatible with this site. We have designed edmontonjournal.com for Internet Explorer and Netscape versions 5.5 or higher. You must also have cookies enabled and JavaScript activated. Visit our Browser Test Page to find out if your browser complies. Visit the Internet Explorer or Netscape download pages for a free upgrade of your browser. Subscription Information: How can I subscribe to the print edition of the Edmonton Journal? Visit our Subscription Information Page. How can I subscribe to the Digital Edition of the Edmonton Journal? Visit our Subscription Information Page. What forms of payment do you accept? VISA, MasterCard, American Express, bank debit and payments by cheque or money order are accepted for print edition subscriptions. Digital Edition subscriptions may be purchased by VISA, MasterCard, and American Express. Is my credit card information secure? Our website uses secure socket layer (SSL) technology, which means it is safe to enter your entire credit card number into our server. All information entered on our website is encrypted to ensure that your personal information is safe. Why is my credit card not working? The following are common reasons why your transaction may be declined:
Subscription-related inquiries for either the print or Digital Editions of the Edmonton Journal may be directed to our Customer Service Centre by e-mail at edmontonjournal@reachcanada.com or by telephone at (780) 498-5500 or 1-800-249-4695. Price, payment and delivery inquiries are handled here. For advertising inquiries, contacts are listed on our Advertising Page. For editorial inquiries, contacts are listed on our Contact Us Page. Research and Reprints of Articles and Photos: Where can I get copies of articles previously published in the Edmonton Journal? Copies of the newspaper are generally available for purchase up to four weeks after the publication date. Contact JournalSearch for details at (780) 429-5580 or by e-mail at library@edmontonjournal.canwest.com. Reprints of photographs taken by Journal photographers or articles written by Journal staff writers can be purchased by calling JournalSearch at (780) 429-5580 or by e-mail at library@edmontonjournal.canwest.com. Do I need permission to reprint an article or photograph that has appeared in the Edmonton Journal? Yes. Edmonton Journal content is protected by copyright. To obtain permission to reprint articles or photographs that have appeared in the Edmonton Journal, contact JournalSearch at (780) 429-5580 or by e-mail at library@edmontonjournal.canwest.com. Can the Edmonton Journal help me research information about articles or photos that they have published? Yes. Research requests by phone, mail and e-mail will be followed up by our JournalSearch staff. We will get back to you by phone or e-mail with the date and page number of the article or photo you are seeking. More complex research services are availabale at competitive rates. For information prior to 1999, we can provide a photocopy of a microfilm image. After 1999, we can provide an electronic copy of the information you request. Contact JournalSearch at (780) 429-5580 or a library@edmontonjournal.canwest.com for prices and delivery options. Journal Search is a service of the Edmonton Journal Library and our mailing address is 10006 - 101 Street, Edmonton, Alberta T5J 0S1. |
