Paper Invoice Fee: A $1.10 (inc GST) fee will apply if you choose to receive a paper bill posted to you. To avoid this fee you may change to an electronic bill sent to you by email by enrolling at optus.com.au/myoptusaccount. Electronic bills will be phased in over time and may not be available to you immediately. If electronic billing is not available to you, we won’t charge you the fee. Optus will write to you to advise you of the availability of electronic billing and before any fee is charged. Credit Card Fee: If you use a credit, charge or debit card to pay your bill, a 1.0% fee (inc GST) will be charged. This payment processing fee will be shown on your next Optus bill after the payment has been processed. Exemptions may apply. Australia Post: If you pay your account at an Australia Post outlet, you will be charged an account processing fee of $0.55 (inc GST).
New and existing Optus GSM Mobile customers on eligible plans may apply for connection to the Optus Cap Plans. To connect to these plans you must pass Optus credit assessment and your application must be accepted by Optus. Excludes Optus Pre-Paid Mobile customers. Optus $19, $49, $59 Cap Plans. Pay the first ‘cap plan’ worth of national voice calls and text, international SMS, national video calls, national MMS, VoiceMail, PTT each billing period, after which these services are free up to a maximum of the ‘included value’ per billing period. You will pay the ‘minimum cap’ amount each month even if you do not make calls to that value. For the part month, you will pay only part of the minimum spend and you will also receive only part of the Cap amount. You are not able to view your monthly usage prior to receiving your bill. Check with sales staff when you connect. If you exceed the ‘included value’ of these services in any one billing period, standard rates of your plan will apply. The ‘minimum total cost’ over the 24 month plan is set out below plus any handset costs. If you choose to pay the cost of your handset by the monthly handset payment option or choose a 24 month plan and you cancel your Optus Mobile Service or it is disconnected for any reason, or you switch carriers within your minimum term (“Termination”) you will be required to pay the remaining amount on your phone, if any, plus applicable “Termination Fees”. The Termination Fee is calculated in accordance to the following: for months 1-12, 100% of the initial Termination Fee, for months 13-15, 80% of the initial Termination Fee, for months 16-18, 60% of the initial Termination Fee, for months 19-21, 40% of the initial Termination Fee, for months 22-24, 20% of the initial Termination Fee.
$19 Cap – your minimum spend is $19 and included value is $50. The minimum total cost over 24 months is $456 plus the cost of your handset and a $9.95 delivery fee if applicable. The initial termination fee is $310 plus any outstanding handset repayments if applicable.
$49 Cap – your minimum spend is $49 and included value is $300. The minimum total cost over 24 months is $1176 plus the cost of your handset and a $9.95 delivery fee if applicable. The initial termination fee is $555 plus any outstanding handset repayments if applicable.
$59 Cap – your minimum spend is $59 and included value is $350. The minimum total cost over 24 months is $1416 plus the cost of your handset and a $9.95 delivery fee if applicable. The initial termination fee is $560 plus any outstanding handset repayments if applicable.
The ‘minimum total cost’ over the 12 month plan is set out below plus any handset costs. If you choose to pay the cost of your handset by the monthly handset payment option or choose a 24 month plan and you cancel your Optus Mobile Service or it is disconnected for any reason, or you switch carriers within your minimum term (“Termination”) you will be required to pay the remaining amount on your phone, if any, plus applicable “Termination Fees”. The Termination Fee is calculated in accordance to the following: for months 1-6, 100% of the initial Termination Fee, for months 7-9, 70% of the initial Termination Fee, for months 10-12, 40% of the initial Termination Fee.
$19 Cap – your minimum spend is $19 and included value is $50. The minimum total cost over 12 months is $228 plus the cost of your handset and a $9.95 delivery fee if applicable. The initial termination fee is $150 plus any outstanding handset repayments if applicable.
$49 Cap – your minimum spend is $49 and included value is $300. The minimum total cost over 12 months is $588 plus the cost of your handset and a $9.95 delivery fee if applicable. The initial termination fee is $165 plus any outstanding handset repayments if applicable.
$59 Cap – your minimum spend is $59 and included value is $350. The minimum total cost over 12 months is $708 plus the cost of your handset and a $9.95 delivery fee if applicable.The initial termination fee is $170 plus any outstanding handset repayments if applicable.
The Optus Cap Plans exclude some services such as 124YES (937), International Voice Calls, International Video, Optus Zoo Browsing, Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile Internet usage, Mobile IM – Instant Messaging, international roaming, international MMS, international video calling, directory assistance, premium SMS, VOIP services and usage, and 19XX services. Optus Fair Go™ Policy applies to: PTT usage up to 150 minutes per month, Mobile IM on the pay as you go rate, up to 1MB per day, on the monthly option up to 10MB per month. Optus 3G Service: 1. Use of Optus 3G/HSPA Service only available with compatible handsets and Optus USIM card. Video Calling is only available between video capable handsets within 3G/HSPA coverage area. If you or the other person on the video call move out of the 3G/HSPA coverage area, your video call will drop out and you will only have the option to call the person back with a voice call. 2. To access 3G services you must be in a 3G/HSPA coverage area. Optus’ 3G network coverage is available in selected areas of Sydney, Melbourne, Geelong, Canberra, Brisbane and Gold Coast, central Adelaide and central Perth. For coverage details including HSPA coverage please see www.optus.com.au/coverage. 3. Actual network speeds both upload and download may vary dependent on the type of device in use, location and the number of users accessing the network at any given time. Speeds refer to maximum download speeds. Upload speeds will be lower than download speeds. Text Message (SMS) Terms and Conditions:
Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. International text messages are charged at 50¢ per message. Optus MMS and Optus Email MMS Terms and Conditions: 1. International MMS is charged at 75¢. Charges apply per message sent per recipient regardless of successful delivery or not. 2. Optus Email MMS is charged at 50¢ per message sent (one message can be sent to multiple recipients) regardless of successful delivery or not. 3. If an MMS message is sent to a mobile handset or network that is not MMS enabled or compatible, message recipient will be sent an SMS message. You will still be charged for sending an MMS. Optus Zoo General: Optus Zoo activation time may take up
to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Additional data charges may apply to access and subscribe to third party content. Content may be suspended, changed, or terminated without notice. MyZooNow: Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G or HSPA and may not include all content and features of Internet websites. Mobile IM: Customer will need to sign up and receive user credentials from MSN Messenger and/or Yahoo! Messenger on the Internet. Customer will need to have a Mobile IM compatible handset. Optus Fair Go™ Policy applies on the pay as you go rate, up to 1MB per day, on the monthly option up to 10MB per month. ‘yes’ International Terms and Conditions: There are no airtime surcharges for Optus Mobile phones except MobileSat. International Video Calling is a special promotion valid until the 30/06/08 unless withdrawn earlier. Optus reserve the right to withhold the special promotion from any customer using in a manner deemed unreasonable or excessive by Optus. Optus considers excessive usage to be usage of more than 300 minutes per month on ‘yes’ International Video Calls.
Mobile Internet Packs: include a set amount of data per month: Starter Pack includes 25MB of data, Classic Pack includes 200MB of data, Super Pack includes 500MB of data and Ultimate Pack includes 1GB of data to access services on Optus Zoo, as well as browsing the Internet from your mobile. If you take a 12 or 24 month Contracted Mobile Internet Pack you will receive an additional $4.95 (Starter), $9.95 (Classic), $14.95 (Super) or $19.95 (Ultimate) of included calls and text value per month on your mobile cap plan. Included value excludes some calls and text types.
If you exceed your plan’s included monthly data allowance, excess usage charges will be charged at $0.35 per MB or part thereof for 12 or 24 month Contracted Mobile Internet Pack customers and $0.50 per MB or part thereof for month to month customers. If you, before the end of your contract period, cancel your service or change to a mobile plan without a Mobile Internet pack, a charge of $12 for 12 month Contracted Mobile Internet Pack customers and $25 for 24 month Contracted Mobile Internet Pack customers will be applied to your account. Any unused data allowance cannot be rolled over. Your data allowance does not include services such as Voice calls, Voice Mail, International SMS, premium and Third Party SMS, MMS, Optus Zoo subscription content and Third Party content and applications, International MMS, 1300, 1900. If you are able to access such services, your use of such services will be charged at prevailing rates. Data usage will be counted in kilobytes, where 1024kb = 1MB and includes both uploads and downloads. The service is only available to customers within the Optus 3G/HSPA or GSM coverage area and is subject to network availability, refer to www.optus.com.au/coverage. You need to have 2.5G or 3G network compatible mobile phone which is provisioned with the required settings to activate data use.
’yes’ $79 Cap + Unlimited Text
The ’yes’ $79 Cap + Unlimited SMS (the Plan) is only available for new or eligible existing customers who apply to connect to the Optus Mobile Digital service, and pass the Optus credit assessment and who are accepted by Optus. Existing customers must demonstrate that over the three continuous months prior to applying you had an average monthly spend equal to at least the monthly access fee of the Plan.
Term: The Plan is available on a month to month, 12 or 24 month plan.
If you have committed to the Plan with a 12 month term, the minimum total cost is $948, plus the cost of your handset, if any. If you have committed to the Plan with a 24 month term, the minimum total cost is $1896 plus the cost of your handset, if any.
On the Plan you will pay the first $79 worth of National Voice and Video Calls, Standard National and International SMS, PTT up to 150 minutes a month, Voicemail Diversions, Voicemail Deposits and Retrievals, National MMS, 1800, 13 and 1300 numbers after which these services are free up to a maximum of the $550 per billing period. You will pay a minimum amount of $79 per month even if you do not make $79 worth of calls. For the part month, you will pay only part of the minimum spend and you will also receive only part of the Cap amount. You may not able to view your monthly usage prior to receiving your bill. Check with sales staff when you connect. If you exceed the $550 of these services in any one billing period, standard rates of your plan will apply.
Included Value: on the Plan includes National Voice and Video Calls, Standard National and International SMS, PTT up to 150 minutes a month, Voicemail Diversions, Voicemail Deposits and Retrievals, National MMS, 1800, 13 and 1300 numbers.
Exclusions: The Plan included value excludes 124 YES (937), International Voice, International Video, International Roaming and Diversion, International MMS, International Video Calling, calls to MobileSat, Mobile IM - Instant Messaging, TrueLocal usage, Premium SMS, Optus Zoo Browsing, Optus Zoo Downloads, Content packs, Mobile Internet Usage, 966* Zoo, Directory Assistance, VOIP services and usage, Premium Video, Operator Assistance, Video Conferencing and 19XX services. Normal charges apply for those calls and services that are not part of the included value.
Unlimited SMS Offer: is only applicable for standard SMS sent and received within Australia. Offer excludes International SMS and MMS, National MMS, Premium SMS and Instant Messaging (IM). The unlimited SMS offer only applies to standard personal SMS and is not to be used for commercial purposes. Optus Fair Go Policy applies.
yes Time: may be selected on this plan. Offer expires 31/12/2008. Optus Fair GoTM Policy applies up to 2000 minutes per month. Only applies to calls made and received within Australia and made between 8pm and midnight every night. Applies to calls from one Optus Mobile Digital customer to another (on the Optus GSM network), for no charge for the first 20 minutes per call, after which standard mobile rates of your eligible plan apply.
Free 5 minute Voice Calls on Account: Applies to national voice calls to other Optus GSM Mobile services on the same customer account number. Standard call rates of your plan apply after the first 5 minutes. Optus Fair GoTM Policy applies up to 1000 minutes per month
Termination: If you choose to pay the cost of your handset by the monthly handset payment option or have chosen a 12 or 24 month plan and you cancel your Optus Mobile Service or it is disconnected for any reason, or you switch carriers within your minimum term ("Termination") you will be required to pay the remaining amount on your phone, if any, plus applicable "Termination Fees". The Termination Fee is calculated in accordance to the following: for months 1-12 of a 24 month term, 100% of the Initial Termination Fee which is $715, for months 13-15, 80% of the initial Termination Fee, for months 16-18, 60% of the initial Termination Fee, for months 19-21, 40% of the initial Termination Fee, for months 22-24, 20% of the initial Termination Fee. For months 1-6 of a 12 month term, 100% of the Initial Termination Fee which is $425, for months 7-9 70% of the initial Termination Fee, for months 10-12 40% of the initial Termination Fee.
International SMS: Message charges may be incurred for up to eight days from the original send date regardless of successful delivery or not. International SMS are charged at 50c per message
Photo Message (MMS): International MMS is charged at 75c per message sent, per recipient. 2. Optus Email MMS is charged at 50c per message sent (one message can be sent to multiple recipients.) 3. Charges apply regardless of successful delivery or not 4. If an MMS message is sent to a handset or network that is not Optus MMS enabled or compatible, the message recipient will be sent an SMS. You will still be charged for sending an MMS.
Optus Push to Talk (PTT): 1. To use PTT you must have an Optus compatible handset with the PTT service. 2. The PTT service is only available for use between customers on the Optus GSM network. 3. Message delivery success, message delivery time and call initiation time may be variable. 4. You will incur the daily fee in any 24 hour period, from 3.00am Sydney EST, that you initiate a PTT call on the service. You will be charged $0.95 per day. Optus Fair GoTM Policy applies up to 150 minutes per month.
'yes' International and yes International Video Calling: 1. Special promotions valid until 31/12/2008 unless withdrawn earlier. 2. Optus reserve the right to withhold the promotions from any customer using in a manner deemed unreasonable or excessive by Optus. Optus Fair GoTM Policy considers 'excessive' to be usage more than 300 minutes per month per mobile on yes International Calls and 300 minutes per month per mobile yes International Video Calls. Flagfall per call applies. 3. These offers do not include Satellite destinations. Airtime surcharges apply to calls from MobileSat, Inmarsat, Iridium and Thuraya. 4. Prices are subject to change with reasonable notice.
Optus 3G/HSPA: 1. To use Optus 3G services on iPhone, you must be in a 3G/HSPA coverage area and have an Optus 3G/HSPA SIM card. 2. The Apple iPhone is a UMTS2100 band handset and will provide you with access to 3G/HSPA services in Optus 3G/HSPA 2100MHz service areas. Outside these areas, the iPhone will access the Optus GSM/GPRS network. The Apple iPhone will not provide you with access to 3G services in Optus ‘yes’G service areas where a dual band (UMTS2100/UMTS900) 3G/HSPA handset is required. 3. For coverage details on 3G/HSPA and ‘yes’G please see www.optus.com.au/coverage . 4. Actual network speeds both upload and download may vary depending on the type of device in use, location and the number of users accessing the network at the time. Speeds refer to maximum download speeds. Upload speeds will be lower than download speeds.
Mobile Data, Optus Zoo & MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscription to third party content. Content is tailored for viewing on Optus 3G/HSPA and may not include all content and features of Internet websites. Mobile data is supplied in accordance with the terms of the Standard Form of Agreement. You must comply with these terms including our Acceptable Use Policy and Mobile Fair GoTM Policy when using the service. The service provides a connection to the Internet via the Optus Mobile 3G/HSPA and GSM networks. The service is only available to customers within the Optus 3G/HSPA or GSM coverage area and is subject to network availability, refer to www.optus.com.au/coverage . You need to have 2.5G or 3G network compatible mobile phone which is provisioned with the required settings to activate data use. Mobile IM: Customer will need to sign up and receive user credentials from MSN Messenger and/or Yahoo! Messenger on the Internet. Compatible handsets only. Optus Fair GoTM Policy applies on the pay as you go rate, up to 1MB per day, on the monthly option up to 10MB per month
Optus Fair GoTM Policy applies to: PTT usage up to 150 minutes per month, international calls up to 50 minutes per month, Mobile IM on the pay as you go rate up to 1MB per day, on the monthly option up to 10MB per month, use of unlimited text to personal use only.
Rate Plan Change: After the first 6 months of your contract, once a month you may change to another Optus Mobile Rate Plan with a lower monthly access fee at Optus' discretion for the remaining term of your contract. We may charge you a fee if you move from one pricing plan to another before the end of your minimum term. The amount of the fee will depend on various factors, including the terms of your current pricing plan, your call spend under your current pricing plan and the terms of the new pricing plan you are moving to. You should contact customer service for further information on the fee that may apply in your case. Depending on the billing system you are on, if you select a new rate plan/ plan option: 1.any calls made from the date of the change, will be rated at the applicable rate of your new plan /plan option or 2.any calls made during that bill cycle will be rated at the applicable rate of your new plan and/or call option. Enquire on the options applicable to you at the time of changing your plan and 3. any mobile data used from the date of the change, will be rated at the applicable rate of your new plan/plan option.
Change of Ownership: is permitted during the 24 month contract providing the new applicant meets Optus credit assessment criteria and both the current and new owner agree to the conditions on the Optus Change of Ownership form. Customers changing account ownership will not be eligible for Plan Scan.
Prices quoted are GST inclusive, on your Tax Invoice call charges will be calculated excluding GST. GST will be calculated on the total amount of taxable supplies during the billing period and shown as a separate entry. Optus reserves the right to change prices including call rates and monthly access fees at any time.
All Messaging Value Packs are monthly subscriptions. They exclude International SMS & MMS and Premium SMS & MMS. Optus2Optus Unlimited SMS/MMS Pack: includes unlimited standard SMS and MMS messages sent from one Optus Mobile to another (on the Optus GSM network) within Australia. Excludes SMS & MMS to non-Optus mobiles. Optus AnyOne500 SMS/MMS Pack includes 500 standard SMS &/or MMS messages to any GSM mobile network within Australia. Included 500 standard SMS &/or MMS messages are subject to a combined total limit of 500 SMS & MMS. Optus AnyOne Unlimited SMS/MMS/Mobile IM: includes unlimited standard SMS & MMS messages to any GSM mobile network within Australia and unlimited Optus Mobile Instant Messaging. One Month Free: Customers who subscribe to the offer via MyAccount online or Online Shop before 11 November 2008 will receive a credit for their first month’s subscription fee. Only applicable to your initial subscription to any Messaging Value Pack. Packs can be cancelled or changed to another Messaging Value-Pack at any time. If you cancel before the end of your billing period, any unused portion of the monthly subscription fee will be credited to your account. There is a limit of one change of plan per month. Optus Mobile Fair Go™ policy applies. This offer is only available to personal Optus Mobile customers on eligible Cap, Yes and mobile plans. Cannot be used for commercial purposes. Included messages expire at the end of each month and are not refundable or transferable. If you exceed your included standard SMS and MMS messages in any one billing period, standard rates for SMS & MMS messages of your applicable plan will apply and will be deducted from your monthly Cap, Yes or mobile plan’s included value if available. SMS & MMS charges of your applicable plan apply for messages that are not part of the offer. Optus Mobile Instant Messaging: is a value added service only available for use by customers on the Optus 3G and GSM Mobile Network. You will need to sign up and receive user credentials from Windows Live Messenger &/or Yahoo Messenger on the internet. You will need to have a Mobile IM compatible handset. Information correct as at 11 August 2008. Offer ends 11 November 2008