[#WEB-47] Jira login broken except on front page

3. Second Life Website - WEB

Jira login broken except on front page

Created: 07/Mar/07 07:54 PM Updated: 31/May/07 07:26 AM

Component/s:

jira.secondlife.com

Affects Version/s:

None

Fix Version/s:

None

Issue Links:

Duplicate

This issue is original of duplicate:

~~WEB-126~~ Problem logging in from JIRA Issue page

Relates

This issue is related to by:

~~WEB-88~~ The jira.secondlife.com site does not work reliably with FIREFOX 2.0.0.3

~~WEB-109~~ JIRA's navigation is so nonintuitive as to be useless

Linden Lab Issue ID:

SL-32040

Description

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Jira login seems to be somewhat broken. Sometimes you seem to be half logged in, with your name in the upper right corner and a login link next to it, when viewing a bug. But trying to log in does not actually work. It only works if you go to the front page and log in.

All

Comments

Change History

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Torley Linden - 12/Mar/07 12:54 PM

This eats up my time daily. Linked to interrnal issue.

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Rob Linden - 12/Mar/07 06:14 PM

Source of frustration for me too. Bugged the vendor about it, and will hopefully see a result soon

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WorkingOnIt Linden - 25/May/07 08:34 AM

I have a feeling this is more widespread than the current # of votes indicates, perhaps ironically because this bug impedes Issue Tracker participation. :\

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thunderclap Morgridge - 26/May/07 03:46 AM

Thanks guys for quick attention.

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Winter Ventura - 26/May/07 05:40 AM

in the meantime, here is a workaround for the login bug.

when you want to log in:
a. click "home" (top left corner)
b. then click Log in (top right corner)
c. enter your info and press the "go" button (submit, log in, whatever the button says)
d. THEN go BACK in your browser history to the page you wanted to view
e. refresh the page if neccessary.

The problem comes in, if you ACCIDENTALLY forget to do the above. if you log in using the links on the issue page, it seems you enter some sort of "Pseudo-logged state". The banner at the top thinks you are logged in, but the vote/edit panel (on the left) doesn't think you are. Clearing this can be a pain as well. The following is a reproduceable procedure for actually getting out of this bugged state, and actually logged in.

If you clicked one of the "Log In" links on an issue page and attempted to log in (doesn't matter which, both are busted)... the browser will display as if you had not logged in, even though you now are. to clear this:

a. click "home" (top left corner)
....................You will still not appear to be logged in.
b. then click Log in (top right corner)
....................the page will now actually log you in.
c. THEN go BACK in your browser history to the page you wanted to view
d. refresh the page if neccessary.

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WorkingOnIt Linden - 29/May/07 12:09 PM

Thanks Winter, that workaround is similar to what I do regularly myself.

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WorkingOnIt Linden - 29/May/07 12:50 PM